Shipping & Returns
Just a quick note to say that Australia Post is experiencing delays at the moment. If you are wanting your order to arrive quicker we strongly suggest choosing Express Post at checkout.
All keyrings, mama tassels & handmade items that say 'ready to ship' have a 2-3 business day turnaround time.
All other Luxe Baby Love items are handmade with love and made to order. This includes personalised leather tags. Please allow up to 2 weeks for your order to be made plus shipping time.
Free shipping on all orders over $89 Australia only. If this does not automatically come off your total we will refund your shipping when we process your order.
Most items are sent with Australia post for $9 or Express for $13 (within Australia). If you would like your parcel sent registered post with a signature required on delivery please shoot us an email.
All international parcels are sent untracked. If you would like your item to be sent registered please shoot us an email to arrange.
NZ SHIPPING: Please use code NZSHIP. Shipping to NZ is $15.
Because our products are made to order, we do not offer refunds or exchanges. Please choose carefully as we do not exchange for choosing incorrectly.
If you deem a product faulty please send an email to firstname.lastname@example.org to arrange a replacement. This must be done within 5 business days of receiving your product.
Thank you, we can't wait for you to receive your little parcel of love.